Sidian Bank – Officer – Early Collections/Monitoring 2021/2022

Sidian Bank – Officer – Early Collections/Monitoring 2021/2022


Branch: Kilimani Branch – Head Office

Department: Credit Risk Management

Reports to: Senior Manager – Debt Recovery & Remedial Management


To closely screen and collect from apportioned checking portfolio (1-90 days i.e. Ordinary & Observe category) inside all divisions of the Bank and strategizing for returning the accounts to performing status or and diminishing slippages/attrition to NPL.In development to this, the role-holder will grasp any other commitment as distributed by the Chief – Credit Watching & Recuperation.


-To proactively distinguish reprobate accounts (1-90days) and instantly amend the default to guarantee negligible steady loss to Non-performing Category.

-Ensure remedy rate (Overdue debts collections) of 95%(Minimum).

-Ensure that request letters as per the installment journal are  and dispatched try 2-days and the individual phone follow-ups they made. 

-Issue pre-listing takes note when the offices are 60 days in overdue debts.

-Track and archive early location of issue accounts and guarantee that they are raised and acted upon as per Collections Technique

-Entirely screen installment courses of action to guarantee compliance and heighten no-nonsense cases to the following level.

 -Promptly go to customers’ demands and inquiries either through callbacks, faxing, or mailing asked documents. 

-Arrangements not to outperform set budget through proactive organization of past due workplaces.


-Recommend to manage problematic accounts.

-Identify and recommend key learning lessons on lending decisions from accounts in PAR.

-Identify and earmark accounts for write-off.

-Identify accounts for early relegation to recovery.


-University degree or above in a relevant business discipline e.g. business administration or finance.

-KCSE C+ with Maths – B and English – C+.

-3 a long time involvement in managing an account operations, with sound presentation to credit or loaning and Credit observing.

-Proven track record of consistently exceeding set targets.

-Versatility, flexibility, passion, and commitment to quality service delivery.

-Knowledge in legislation relating to the perfection of securities and requirements by regulating bodies.

-Good understanding of Sidian Bank Credit risk policy.

Implement Credit monitoring policies. i.e. exercise the enforcement process of recovering debts through constant calling, sending of SMS, demand letters & emails, issuance of notices, and ensure that no losses are incurred in terms of Credit Observing in conjunction with the Lawful office


-Professional Banking qualification (ACIB) or Credit.

-Administration/Credit Monitoring will be an added advantage.

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