Case Processing Assistant at Church World Service September, 2021
Primary Purpose
This position is responsible for the processing of refugee case files under the direction of a designated Case Processing Unit Supervisor.
Supervision
This position reports directly to a Case Processing Supervisor.
Essential Duties
- Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring strict adherence to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
- Maintains complete and accurate records in START and physical files of all actions taken on a case.
- Receives, creates and enters new applications in START.
- Creates physical files and updates data in WRAPS as appropriate.
- Review cases to ensure they are good for Prescreen or USCIS interviews.
- Schedules cases in WRAPS as per the calendar and matrix provided.
- Requests security checks and updates data in START as appropriate.
- Scans and attaches documents in START.
- Holistically reviews and ensures case is ready for the next stage in process.
- Prepares decision letters for onward distribution to refugee applicants.
- Reviews cases in START and physical file and completes travel packets for travel ready cases.
- Conducts regular quality assurance checks to ensure cases are consistently and correctly updated, both electronically and in the physical file.
- Completes other duties as assigned by CWS/RSC Africa Management.
Qualifications
Education:
High school diploma or equivalent is required.
Experience:
Five (5) years of paid work experience is required, or a Bachelor’s Degree in lieu of five years paid work experience.
Knowledge/Skills:
- Strong English communication skills, both oral and written
- Demonstrated computer skills, especially with Microsoft Word, Excel and Outlook
- Strong organizational and time management skills
Abilities:
The Case Processing Assistant must have the ability to:
- accurately type 5100 ksph with a 95% accuracy rating;
- achieve 80% pass mark on administered assessments;
- communicate effectively both verbally and in writing;
- follow instructions from the Supervisor with a positive and receptive attitude;
- deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
- conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
- maintain a high performance standard with attention to detail;
- carry out all of the duties of the position efficiently and effectively with minimal supervision;
- work independently and contribute to the overall operations of RSC Africa;
- take initiative in the development and completion of projects;
- lead others and address issues as they arise;
- maintain strict confidentiality with RSC Africa administrative and operational information;
- manage a large and diverse workload under pressure with competing priorities;
- analyze and solve complex problems and make sound decisions;
- work well as a team in a multi-cultural environment while maintaining a high level of motivation;
- effectively manage RSC Africa’s resources;
- actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Working Conditions
Physical: This position requires lifting, bending, sitting, standing, walking, pushing/ pulling, handling objects (manual dexterity), reaching above shoulder level and using fine finger movements.
Environmental: Incumbents in this position will work in an open plan office.
Special Requirements
- Certificate of Good Conduct issued within the past one year (12 months) is required before the start of employment.
- The candidate should be willing to work overtime on weekdays and weekends if required.
Licensing/Certification
None
Method of Application
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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