New EBU Support Executive Job Vacancy Released at Vodacom 2022

New EBU Support Executive Job Vacancy Released at Vodacom 2022

JIUNGE TELEGRAM GROUP LETU

 

New EBU Support Executive Job Vacancy Released at Vodacom 2022

New EBU Support Executive Job Vacancy Released at Vodacom 2022

Role Purpose: 

  • Responsible for, managing all fixed business within the VB Support portfolio.

 

Key Responsibilities:

  • Manage the in life status of fixed customers 
  • Proactively advise the customers in case there is availability issue through availability management process. 
  • To achieve SLA Mean Time to Resolution (MTTR), through incident management process 
  • Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management
  • Review and improve the support processes (CRs Management) and policy to enhance customer experience.
  • Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience

Core Competencies, Knowledge, Experience and Qualification

  • Strong analytical skills
  • Excellent communication skills
  • Strong stakeholder engagement
  • Strong customer service and customer satisfaction ethos. Delivering results.
  • Interpersonal skills 
  • 2+ years’ experience industry or functional experience.
  • Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
  • Interpersonal skills.
  • Excellent communication skills

Skills

Dynamic Prioritisation and Multi Tasking
Forecasting
Influencing
Business Partnering
Change and Adaptability
Coaching and Mentoring
Expert Communication
Drives Continuous Improvement
 
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