Job Vacancy at Wananchi Cable Tanzania Limited - Customer Experience Manager 2022

Job Vacancy at Wananchi Cable Tanzania Limited - Customer Experience Manager 2022

JIUNGE TELEGRAM GROUP LETU
Job Vacancy at Wananchi Cable Tanzania Limited - Customer Experience Manager 2022


VACANCY: CUSTOMER EXPERIENCE MANAGER


Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider. We are looking for Customer Experience Manager, who will work independently to provide professional and focused customer service both internally and externally. He/she will be reporting to Head Of Sales and Customer Experience Director.


Key Responsibilities will include;


1. Manage the Customer Service Department to provide exceptional service at all times

and provide a benchmark of service delivery to be used by all other departments within the Organization.

2. In conjunction with Director CE, agree on performance objectives and measures for the team, providing regular feedback on honest assessment and achievement.


3. Work with transversal teams – Commercial (Zuku Fiber and ZukuTV), Technical, IT and others to ensure quality service delivered and timely, effective service support provided to each customer.


4. Analyse customer lifecycle trends, market forces, competitor activities and propose

short-term and long-term customer retention strategies in order to achieve retention and revenue objectives. Manage customer accounts to develop loyalty and prevent churn.


Customer Experience Manager Job Vacancy at Wananchi Cable Tanzania Limited


Qualifications

University Degree in a Business related field.

Experience with telecommunications and/or ICT service providers, not less than 1 year

At least 4 years of Customer Service experience, with at least 2 years in leadership position.


Please share your CV and relevant certificates and supporting documents to the email address below ( Tap / Click on Apply for Job ), before Wednesday 13th April 2022


CLICK HERE TO APPLY

Join Telegram group

Post a Comment

Post a Comment (0)

Previous Post Next Post