Jobs at SokoWatch - Financial Services Associate 2022

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Jobs at SokoWatch - Financial Services Associate 2022


Financial Services Associate

Dares Salaam, Mwanza, Arusha, Mbeya,

Financial Services Associate – Tanzania


About you

You are responsible for the execution of Wasoko’s Financial Services strategy in one branch in Tanzania (Dar West, Dar East, Arusha, Mwanza & Mbeya). You are the owner of the Sokowatch Financial Services product delivery targets including working capital financing, asset financing, insurance and other financial products to come.


Our Vision

Dominate the duka market across Africa by being their #1 partner for all goods and services by 2021. Wasoko aims to be the platform through which our customers access a comprehensive offering of financial services that allow them to achieve both their personal and professional goals.


Location: Dar West, Dar East, Arusha, Mwanza & Mbeya

Reporting into: Financial Services Lead, Tanzania


Your Mission in our Vision


Financial services will be the biggest differentiating factor of Wasoko from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers but also enhances their earnings potential, Wasoko will become an indispensable long-term partner for our customers.


Our strategy is to provide a world class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business


Key Responsibilities;


Capacity to onboard and manage clients, usage, retention and customer reactivation.

Managing customers directly and in liaison with the sales team to ensure:

Growth

Ensure they order the set number of SKUs and grow their SKUs per order

Ensure they grow Average Revenue Per User MoM

Ensure on-time repayment of credit with capacity to escalated collections

Daily follow up of overdue invoices through phone calls and field visitations

Developing Pay plans / Promise to Pay database with elaborate follow ups

Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making

Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes of policy

Handle all customer and agents’ complaints within the credit portfolio

Any other duties may be assigned

Qualifications


Diploma in Accounts and Finance and any related field

Proven work experience in credit management

Good understanding of lending procedures & credit related laws

2-4 years of credit experience

Be willing to regularly travel to customer sites

Have considerable experience with customer negotiations


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