Job Vacancy at TIGO 2022: Digital Solutions and Channels Officer


Job Vacancy at TIGO 2022: Digital Solutions and Channels Officer

Digital Solutions and Channels Officer – MTMSL (tigo Pesa) 

Dar es Salaam  Full time

End date to apply: 31/05/2022

Job Purpose

This role is responsible for improving practices, advancing technology, strengthening relationships, and delivering outcomes through the application and the digital solutions & channels provided in the unit

We contribute and Lead

By connecting, by owning, by delivering, by change and by vision. We live our values of trust, Passion, simplicity, integrity & innovation.

Core Responsibilities

  • Own End-to-End management of Digital Solutions & Channels portfolio & products, and VAS services.
  • Thinking outside the box, critical thinking in relation to IT applications, systems, programs and design.
  • Gather & document features of enhancements and participate in prior engagements of developments.
  • Engage in new products APP and others, scoping, design, development, and integrations
  • Engage in requirement gathering, CRs documentations discussions of the changes made on the products.
  • Powerful analytics on the Application and solutions that deliver real insights into customer behavior
  • USSD changes are done ensuring it meets the requirement before deployment
  • Work with the support team to ensure customers/partners get smooth assistance on their requirements.
  • Ontime preparation of training materials for the product features on App and all stakeholders are trained
  • Perform any other duties as may be assigned by the line manager


  • BSc. in Computer Science, Engineering or other related field
  • 3 year or above experience in the IT, Mobile Financial Services & Payment Industry.
  • Full understanding of the Digital Financial Services importance / dynamics in the Tanzanian Market
  • Graphic design is an added advantage
  • Mature with a strong sense of ownership to your role, highly self-motivated.
  • Ability to manage and work under pressure, multi-task, complex project, stretched targets, time constraints and in a fast-paced environment.
  • Strong communication and organizational skills.
  • Proven track record of achieving revenue targets
  • “We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”.


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