Call Centre Officer - Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd 2022

Call Centre Officer - Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd 2022

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Call Centre Officer - Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd 2022
Call Centre Officer 

Arusha

VisionFund Tanzania Microfinance Bank Ltd


VisionFund Tanzania Microfinance Bank Ltd(VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank.

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of TZs. 17 billion and 30,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

Work reference no. 011/22

Position: Call Centre Officer

Reporting to: Operations Manager


Responsibility

Call Center Officer is required to ensure maximum customer satisfaction by receiving customer calls and handling customer enquiries on time.


Main Tasks

  • To initiate reconciliation process by calling customers from customer suspense account for the customers paid via Mobile operators..
  • To record customer inquiries & complains from outgoing calls and respond accordingly or assign responsible parties and follow-up response
  • To collect exit customer feedback and customer satisfaction survey especially for drop-out customers with good repayment history.
  • To conduct Disbursement tests before loan and/or after loan disbursement on sampling basis especially for loans above branch level.
  • To report suspicious/alarming call findings to supervisor/Head of department.
  • To conduct Delinquency test from CRM portal to establish if true and produce complied report to responsible parties and Management.
  • To prepare weekly/monthly consolidated Customer feedback from outgoing calls, disbursement and delinquency test report for SMT.

Education/Experience

  • Bachelor Degree in Customer Relations, Business Administration, Human Resources or any related field.
  • Must have a clear understanding of microfinance bank activities
  • Very good knowledge and comfort dealing customers from diverse societies..
  • Very good analytical & reporting skills.
  • Proficient with Microsoft applications
  • At least I (one) year experience in Call Centre operations.

Mode of Application:

Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to; vftHRstaff@vftz.co.tz

The position should be the subject of the email application.

OR; through the postal address below:


The Chief Executive Officer,

VisionFund Tanzania Microfinance Bank Limited,

P.O. Box 1546,

Arusha TANZANIA.


The application should reach the undersigned not later than 26th June 2022.

N.B. Only short-listed candidates will be contacted


Disclaimer

VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not engaged any consultant/ agent to conduct recruitment on its behalf.

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