Insurance Executive – Claims Job Opportunities at Vodacom Tanzania Plc 2022

Insurance Executive – Claims Job Opportunities at Vodacom Tanzania Plc 2022

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Insurance Executive – Claims Job Opportunities at Vodacom Tanzania Plc 2022


Key accountabilities

•    follow-up with customers to submit claim documents on time

•    Align with Insurance partners for claims to be paid on time

•    Align with all Vodashop and call center team for proper handling of claim intimation, documentations and claims related queries

•    Conduct claim analysis and Reports.

•    Responsible for complaints management and improving customer satisfaction.

•    Develop and Drive on ground distribution strategy to grow and retain the VodaCom customer base.

•    Develop and drive the management of the on ground distribution team

•    Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.

•    Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.

•    Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate intervention plans.

•    Develop initiatives to increase customer base

•    To coordinate and engage a close relationship with the Insurance customers

Key performance indicators:

•    Growth of VodaBima service uptake by an agreed percent.

•    Accurate and timely delivery & execution of action plans & initiative

Core competencies, knowledge and experience 

•    Excellent analytical and logical reasoning skills translated from consumer insights

•    Three years’ Experience in Insurance Claims handling.

•    Excellent communication skills

•    Strong stakeholder management skills

•    Ability to anticipate customer, competitor and market dynamics

•    Able to challenge the status quo

Must have technical/professional qualifications: 

•    Bachelor degree in Actuarial science, Insurance and risk or its equivalent.

•    Strong analytical skills and business acumen.

•    Build and maintain relationships with key stakeholders in the value chain.

•    Telecommunications experience would be advantageous.

•    Project management knowledge and experience would be advantageous.

Skills

  • Modern Marketing Leadership
  • Product/Solution Proposition Strategy and Design
  • Pricing Design and Analysis
  • Data Analytics and Insights
  • Collaboration
  • Business and Commercial Acumen
  • Customer Centricity
  • Segment Strategy and Planning

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