Customer Services Manager Job Opportunities at TotalEnergies 2022

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Customer Services Manager Job Opportunities at TotalEnergies 2022

Job Description

HSEQ

To ensure constant adherence and compliance to company HSEQ and security standards, local by-laws, standards, and legislation to minimize all risk pertaining to company assets and protection of life

CORE FUNCTIONS

Manage order to cash Process

  • Effective management of the Order to Cash (O2C)process
  • Develop and implement Order to Cash KPIs (Invoice accuracy , Debtors Days  and  dispute resolution)  and track on a monthly basis  .
  • Implement continuous improvement projects to ensure that the O2C KPI’s are attained
  • With input from the supply manager ,monitor supply outages and react accordingly for incoming and existing orders
  • Ensure customers are trading within the allocated credit limit

Customer service management

  • Develop customer satisfaction goals and coordinate with the team to meet them on a consistent basis.
  • Manage customer complaints and ensure effective resolution  .
  • Effectively manage the relationship between customer stakeholders and internal stakeholders .

Customer Credit Management

  • Conducted customer credit reviews Biannually with input from the Finance team to ensure that the allocated credit limit is in line and react accordingly if not .
  • Manage all overdue to bring the debtors book to only current overdues .
  • Resolve credit disputes and ensure closure of same

Customer database and Contract management

  • Maintain an accurate customer database and ensure inactive accounts are blocked periodically
  • Manage the end-to-end customer account opening process
  • Maintain accurate records and document pertaining to customer contracts
  • Keep an up-to-date contract register for all customers .
  • Oversee document management process in line with the company data privacy policy

HUMAN RESOURCES

  • Manage and supervise the customer service team with complex process management and business interactions
  • Coach team members to address process gaps identify inefficiencies and help embed a continuous improvement culture in the organization
  • Hire and train new customer service agents.

TO APPLY CLICK HERE

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