Customer Services Manager Job Opportunities at TotalEnergies 2022


Customer Services Manager Job Opportunities at TotalEnergies 2022

Job Description


To ensure constant adherence and compliance to company HSEQ and security standards, local by-laws, standards, and legislation to minimize all risk pertaining to company assets and protection of life


Manage order to cash Process

  • Effective management of the Order to Cash (O2C)process
  • Develop and implement Order to Cash KPIs (Invoice accuracy , Debtors Days  and  dispute resolution)  and track on a monthly basis  .
  • Implement continuous improvement projects to ensure that the O2C KPI’s are attained
  • With input from the supply manager ,monitor supply outages and react accordingly for incoming and existing orders
  • Ensure customers are trading within the allocated credit limit

Customer service management

  • Develop customer satisfaction goals and coordinate with the team to meet them on a consistent basis.
  • Manage customer complaints and ensure effective resolution  .
  • Effectively manage the relationship between customer stakeholders and internal stakeholders .

Customer Credit Management

  • Conducted customer credit reviews Biannually with input from the Finance team to ensure that the allocated credit limit is in line and react accordingly if not .
  • Manage all overdue to bring the debtors book to only current overdues .
  • Resolve credit disputes and ensure closure of same

Customer database and Contract management

  • Maintain an accurate customer database and ensure inactive accounts are blocked periodically
  • Manage the end-to-end customer account opening process
  • Maintain accurate records and document pertaining to customer contracts
  • Keep an up-to-date contract register for all customers .
  • Oversee document management process in line with the company data privacy policy


  • Manage and supervise the customer service team with complex process management and business interactions
  • Coach team members to address process gaps identify inefficiencies and help embed a continuous improvement culture in the organization
  • Hire and train new customer service agents.


You may also like

Join Telegram group
Previous Post Next Post